Privacy Policy for The Hive-Ironwood MI LLC
Effective Date: September 7, 2025
Last Updated: September 7, 2025
The Hive-Ironwood MI LLC ("The Hive," "we," "us," or "our") operates the website thehivecowork.com and is committed to protecting the privacy of our visitors, customers, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website, book our podcast studio or conference room, sign up for memberships or subscriptions, or interact with us via email (info@thehivecowork.com), SMS/text messages (906-680-5826), or other services. By using our Website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, information collected automatically, and information from third parties, as described below:
a. Information You Provide
- Personal Information: When you book a podcast studio or conference room, sign up for a membership, or contact us, we may collect:
- Name
- Email address (e.g., when you contact info@thehivecowork.com or book via our Website)
- Phone number (for SMS/text messaging or contact)
- Billing information (e.g., bank account or credit card details for payments via GoDaddy Payments or Stripe)
- Mailing address
- Any other information you provide in forms, emails, or communications
- Booking and Subscription Information: Details about your bookings (e.g., date, time, room type) or subscription plans (e.g., monthly memberships).
- Communications: Records of correspondence via email, SMS/text, or contact forms, including passwords or access codes for booking confirmations or account management.
b. Automatically Collected Information
- Usage Data: We collect data about your interactions with our Website, such as:
- IP address
- Browser type and version
- Operating system
- Pages visited, time spent, and referral URLs
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and personalize content. Cookies may store preferences or session data.
- Analytics: We use tools like Google Analytics to track Website performance and user behavior.
c. Third-Party Information
- Payment Processors: When you make payments (e.g., for bookings or subscriptions), our payment processors (GoDaddy Payments, Stripe) collect and process bank account or credit card details, payment status, or verification data.
- Booking Platforms: If you book through third-party scheduling tools (e.g., Bookeo, Calendly), they may share booking details or calendar availability with us.
- Email Services: Our email provider (GoDaddy Workspace Email) may process data related to your communications with info@thehivecowork.com.
- SMS/Texting Services: Our SMS providers (e.g., OpenPhone, RingCentral) process phone numbers and message content for sending texts, including passwords or access codes, via 906-680-5826.
2. How We Use Your Information
We use your information to:
- Provide Services: Process bookings for our podcast studio and conference room, manage memberships, and process payments (e.g., ACH or credit card transactions via GoDaddy Payments or Stripe).
- Communicate: Send booking confirmations, payment receipts, reminders, passwords, access codes (e.g., for studio entry or account access), or responses to inquiries via email, SMS/text (906-680-5826), or phone.
- Improve Our Services: Analyze Website usage, booking trends, and customer feedback to enhance our offerings at The Hive.
- Marketing: Send promotional messages about events, memberships, or new services at The Hive via email or SMS/text (with your explicit consent, where required).
- Compliance and Security: Verify identities, prevent fraud, and comply with legal obligations (e.g., NACHA rules for ACH payments, 10DLC for SMS).
- Analytics: Use aggregated data to understand user behavior and optimize our Website.
3. SMS/Text Messaging
We may send SMS/text messages to the phone number you provide, using our number 906-680-5826, for the following purposes:
- Transactional Messages: Booking confirmations, payment receipts, reminders, passwords, or access codes for the podcast studio, conference room, or account access.
- Marketing Messages: Promotional offers or updates about The Hive’s services (only with your explicit opt-in consent).
SMS Consent and Opt-Out
- Opt-In: By providing your phone number during booking, subscription signup, or via our Website forms, you consent to receive SMS/text messages from us. We will obtain explicit consent for marketing messages (e.g., via a checkbox or double opt-in).
- Opt-Out: To stop receiving SMS/text messages, reply STOP to any message sent from 906-680-5826 or email info@thehivecowork.com. We will promptly remove you from our messaging list, except for essential transactional messages (e.g., payment confirmations).
- Message Frequency: Varies based on your bookings or subscriptions (e.g., one message per booking confirmation or access code).
- Costs: Standard messaging rates may apply, depending on your carrier plan.
We comply with 10DLC (10-Digit Long Code) regulations for Application-to-Person (A2P) messaging, as required by U.S. carriers and The Campaign Registry. Our SMS practices ensure transparency, consent, and compliance with the Telephone Consumer Protection Act (TCPA).
4. How We Share Your Information
We do not sell your personal information.
We may share your information with:
- Service Providers: Third parties that assist with Website hosting (GoDaddy), payment processing (GoDaddy Payments, Stripe), booking systems (e.g., Bookeo, Calendly), email services (GoDaddy Workspace Email), SMS/texting services (e.g., OpenPhone, RingCentral), or analytics (Google Analytics). These providers are contractually obligated to protect your data.
- Legal Compliance: If required by law, regulation, or legal process (e.g., court order, NACHA audits, TCPA compliance), we may disclose your information.
- Business Transfers: In the event of a merger, acquisition, or sale of The Hive-Ironwood MI LLC, your information may be transferred as part of the business assets.
5. Cookies and Tracking Technologies
We use cookies to:
- Ensure the Website functions properly (e.g., session cookies for bookings).
- Analyze traffic and user behavior (e.g., Google Analytics).
- Personalize your experience (e.g., remembering preferences).
You can manage cookie preferences via your browser settings. Disabling cookies may limit some Website functionality.
6. Data Security
We implement reasonable security measures to protect your information, including:
- Encryption for payment data processed via GoDaddy Payments or Stripe.
- Secure hosting through GoDaddy’s SSL-protected servers.
- Access controls for our staff and service providers.
- Secure transmission of passwords and access codes via encrypted SMS (906-680-5826) or email.
However, no online system is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal retention requirements (e.g., ACH authorization records for 2 years per NACHA).
- Opt-Out: Unsubscribe from marketing emails or SMS/texts by clicking the unsubscribe link, replying STOP to texts from 906-680-5826, or emailing info@thehivecowork.com.
- Do Not Track: We do not currently respond to Do Not Track signals, as no universal standard exists.
To exercise these rights, contact us at info@thehivecowork.com, 906-680-5826, or The Hive-Ironwood MI LLC, 919 East Cloverland Drive, Ironwood, MI, US.
California Residents (CCPA)If you are a California resident, you have the right to:
- Know what personal information we collect, use, or share.
- Request deletion of your data.
- Opt out of the sale of your information (we do not sell data).
Submit CCPA requests to info@thehivecowork.com or 906-680-5826.
EU/UK Residents (GDPR)If you are in the EU or UK, you have the right to:
- Access, rectify, or erase your data.
- Restrict or object to processing.
- Data portability.
Contact us at info@thehivecowork.com or 906-680-5826 to exercise GDPR rights or file a complaint with a supervisory authority.
8. Third-Party Links and Services
Our Website may link to third-party services (e.g., GoDaddy Payments, Stripe, Bookeo, Calendly, OpenPhone, RingCentral). These services have their own privacy policies, and we are not responsible for their practices. Review their policies before providing information.
9. Children’s Privacy
Our Website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it. Contact us at info@thehivecowork.com or 906-680-5826 if you believe we have collected a child’s data.
10. Data Retention
We retain personal information as long as necessary to provide our services, comply with legal obligations, or resolve disputes. For example:
- Booking data is kept for 7 years for tax purposes.
- ACH payment authorizations are retained for 2 years per NACHA rules.
- SMS/text message records (e.g., opt-in consents) are kept for 2 years to comply with TCPA and 10DLC requirements.
- Email and SMS correspondence may be archived unless deletion is requested.
11. International Data Transfers
The Hive-Ironwood MI LLC is based in the United States. If you access our Website from outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ. By using our services, you consent to this transfer.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post updates on this page and indicate the “Last Updated” date. Check back periodically for changes.
13. Contact Us
For questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:
The Hive-Ironwood MI LLC
Email: info@thehivecowork.com
Phone: 906-680-5826
Website: thehivecowork.com
Address: 919 East Cloverland Drive, Ironwood, MI, US
For privacy-related complaints, we will respond promptly. You may also contact your local data protection authority.